2018 Vol 11 Issue 61

Polskaya N.A., Mukhametzyanova M.N. Emotion regulation peculiarities in relation to stress and burnout

Full text in Russian: Польская Н.А., Мухаметзянова М.Н. Особенности эмоциональной регуляции в связи со стрессом и выгоранием

Moscow State University of Psychology and Education, Moscow, Russia

About authors
Suggested citation

Modern organizations demand that employees are able to regulate their emotions, engage emotionally in professional activities, and express, or even induce, certain emotions while fulfilling job-related tasks. More often than not high emotional load in professional activity triggers burn-out symptoms, psychopathological and psychosomatic disorders. This is why both HR-managers and researchers focus on different aspects of emotion regulation. In the present study, we investigated the relations between emotional intelligence, emotion dysregulation, cognitive strategies of emotion regulation, stress symptoms, and burnout in the sample of retail workers (N=89). We showed that increased or chronic stress experiences and burnout symptoms increase emotion dysregulation including destructive coping use and a general decrease in emotional intelligence. Personal factors of emotion dysregulation are the most strongly linked to the scales of chronic stress and emotional exhaustion (the latter from the Maslach Burnout Inventory). We found out that two forms of emotion dysregulation were related to stress and burnout – avoiding emotional experience and mentalizing difficulties. This result is not only theoretically sound, but it also fits well into the clinical phenomenology of stress-induced mental disorders: emotional vulnerability in the structure of personal self-regulation is a grave risk factor for psychopathology in a stressful environment. The connection between such an adaptive emotion regulation strategy as acceptance and measures of chronic stress and burnout can be viewed as a prognostically adverse development. It implies on the one hand that a person recognizes his/her deficits, but on the other hand s/he is fixated on the painful experiences of his/her psychoemotional disadvantage.

Keywords: stress, emotional labor, emotional intelligence, emotion dysregulation, burnout



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Received 9 August 2018. Date of publication: 26 October 2018.

About authors

Polskaya Natalia A. Ph.D., Professor, Moscow State University of Psychology and Education, ul. Sretenka, 29, 127051 Moscow, Russia.
E-mail: Этот адрес электронной почты защищен от спам-ботов. У вас должен быть включен JavaScript для просмотра. 

Mukhametzyanova Maryam N. Regional НR Manager, M-video Menedzhment, ul. Nizhnyaya Krasnosel'skaya, 40/12, 105066 Moscow, Russia.
E-mail: Этот адрес электронной почты защищен от спам-ботов. У вас должен быть включен JavaScript для просмотра.

Suggested citation

Polskaya N.A., Mukhametzyanova M.N. Emotion regulation peculiarities in relation to stress and burnout . Psikhologicheskie Issledovaniya, 2018, Vol. 11, No. 61, p. 6. http://psystudy.ru (in Russian, abstr. in English).

Permanent URL: http://psystudy.ru/index.php/eng/2018v11n61e/1640-polskaya61e.html

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